Stop Your NYC Eviction, and Stay In Your Home

Privacy Policy Dual Digital Network LLC Effective Date: May 2, 2026 Last Updated: May 2, 2026 Company: Dual Digital Network LLC Owner: Keith Stewart Contact Email: kstewart168@gmail.com Website: stopnyceviction.com 1. Introduction and Agreement This Privacy Policy describes how Dual Digital Network LLC ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of visitors and users ("you" or "User") who access or use our website located at stopnyceviction.com and any related digital products, services, or communications (collectively, the "Service"). By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of the Service immediately. This Privacy Policy is incorporated into and made part of our Terms of Service. Both documents together constitute the entire agreement between you and Dual Digital Network LLC regarding privacy and data handling. 2. Information We Collect 2.1 Information You Provide Directly We collect personal information that you voluntarily provide when you: - Complete a contact or inquiry form on our website - Purchase a digital product or bundle - Subscribe to email communications or newsletters - Communicate with us via email, phone, or any other channel - Participate in surveys, feedback forms, or promotional offers This information may include but is not limited to: - Full name - Email address - Phone number - Billing address - Payment information (processed through third-party payment processors — we do not store full card numbers) - Any other information you voluntarily submit 2.2 Information Collected Automatically When you visit our website, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies, including: - IP address - Browser type and version - Operating system - Device type (desktop, mobile, tablet) - Pages visited and time spent on each page - Referring URL (the page that directed you to our site) - Date and time of visits - Clickstream data and navigation behavior 2.3 Information from Third Parties We may receive information about you from third-party sources, including: - Payment processors (e.g., Stripe, PayPal) - Email marketing platforms (e.g., Mailchimp, ConvertKit) - Analytics providers (e.g., Google Analytics) - Advertising networks and social media platforms - Customer relationship management (CRM) tools 3. How We Use Your Information We use the information we collect for the following purposes: - Service Delivery: To process your purchase, deliver your digital product, and provide access to the content you paid for - Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance - Communications: To send order confirmations, receipts, product updates, and support-related messages - Marketing: To send promotional emails, newsletters, and special offers — you may opt out at any time - Analytics and Improvement: To understand how users interact with our website and improve our content and user experience - Legal Compliance: To comply with applicable laws, regulations, and legal processes - Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and abuse of our Service - Business Operations: To manage our internal records, accounting, and administrative functions We will not use your personal information for any purpose materially different from those listed above without providing you prior notice and, where required by law, obtaining your consent. 4. Cookies and Tracking Technologies 4.1 What Are Cookies Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and store certain information about your preferences and past actions. 4.2 Types of Cookies We Use - Essential Cookies: Required for the website to function. Cannot be disabled without breaking core functionality. - Analytics Cookies: Track how visitors use our website so we can improve performance and content. - Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns. - Preference Cookies: Remember your settings and preferences for a better experience on return visits. 4.3 Your Cookie Choices You may control cookie settings through your browser preferences. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect your ability to use certain features of our Service. You may also opt out of Google Analytics data collection by visiting: https://tools.google.com/dlpage/gaoptout. 5. Sharing of Your Information We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances: 5.1 Service Providers We share information with trusted third-party vendors who assist us in operating our business, including: - Payment processors for billing and fraud prevention - Email service providers for communications - Web hosting and cloud infrastructure providers - Analytics platforms for site performance tracking All service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared. 5.2 Legal Requirements We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to: - Comply with a legal obligation - Protect and defend our legal rights - Prevent or investigate fraud or illegal activity - Protect the safety of our users or the public 5.3 Business Transfers In the event of a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of the business transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy. 5.4 With Your Consent We may share your information with third parties when you have given us explicit consent to do so. 6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically: - Customer purchase records are retained for a minimum of 7 years for accounting and legal compliance purposes - Email marketing data is retained until you unsubscribe or request deletion - Website analytics data is retained in accordance with the retention policies of our analytics providers (typically 14–26 months for Google Analytics) - Support communications are retained for 2 years from the date of last contact When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it. 7. Data Security We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. These measures include: - Secure Sockets Layer (SSL) encryption for data transmitted through our website - Access controls limiting who can access personal data internally - Use of reputable, security-certified third-party payment processors - Regular review of our data collection and storage practices However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. By using our Service, you acknowledge and accept this inherent risk. 8. Your Rights and Choices Depending on your location and applicable law, you may have the following rights regarding your personal information: - Access: Request a copy of the personal information we hold about you - Correction: Request correction of inaccurate or incomplete information - Deletion: Request deletion of your personal information, subject to certain legal exceptions - Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly - Data Portability: Request your data in a structured, machine-readable format where technically feasible - Withdraw Consent: Where processing is based on consent, withdraw your consent at any time To exercise any of these rights, please contact us at kstewart168@gmail.com. We will respond to verified requests within 30 days. We may require you to verify your identity before processing your request. 9. Children's Privacy Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us immediately at kstewart168@gmail.com. 10. Third-Party Links Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not imply our endorsement of that site or its privacy practices. 11. California Privacy Rights (CCPA) If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to: - Know what personal information is collected about you - Know whether your personal information is sold or disclosed and to whom - Opt out of the sale of your personal information - Access your personal information - Request deletion of your personal information - Not be discriminated against for exercising your privacy rights We do not sell personal information as defined under the CCPA. To submit a California privacy rights request, contact us at kstewart168@gmail.com. 12. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this document. For material changes, we will provide additional notice such as a prominent notice on our website or an email notification. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy. 13. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Dual Digital Network LLC Attn: Keith Stewart — Privacy Email: kstewart168@gmail.com Website: stopnyceviction.com We are committed to resolving any privacy concerns promptly and transparently. This Privacy Policy was prepared for informational and operational purposes. It does not constitute legal advice. Dual Digital Network LLC recommends consulting a licensed attorney for jurisdiction-specific compliance guidance.

Terms of Service Dual Digital Network LLC Effective Date: May 2, 2026 Last Updated: May 2, 2026 Company: Dual Digital Network LLC Owner: Keith Stewart Contact Email: kstewart168@gmail.com Website: stopnyceviction.com IMPORTANT NOTICE — PLEASE READ CAREFULLY THE INFORMATION PROVIDED THROUGH THIS WEBSITE AND ALL ASSOCIATED DIGITAL PRODUCTS IS FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. DUAL DIGITAL NETWORK LLC IS NOT A LAW FIRM. KEITH STEWART IS NOT AN ATTORNEY. NOTHING ON THIS WEBSITE OR WITHIN ANY PRODUCT WE OFFER CONSTITUTES LEGAL ADVICE, AND NO ATTORNEY-CLIENT RELATIONSHIP IS FORMED BY YOUR USE OF THIS SERVICE. BY PURCHASING OR ACCESSING ANY PRODUCT OR SERVICE OFFERED BY DUAL DIGITAL NETWORK LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE IN THEIR ENTIRETY. 1. Acceptance of Terms These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Dual Digital Network LLC ("Company," "we," "us," or "our"), governing your access to and use of our website located at stopnyceviction.com and all associated digital products, content, resources, and services (collectively, the "Service"). By accessing our website, creating an account, purchasing a product, or using any part of our Service, you represent that: - You are at least 18 years of age - You have the legal capacity to enter into a binding agreement - You have read, understood, and agree to these Terms in their entirety - You agree to our Privacy Policy, which is incorporated herein by reference If you do not agree to these Terms, you must immediately cease all use of our Service. 2. Description of Service Dual Digital Network LLC operates stopnyceviction.com, a digital platform that provides educational resources, informational guides, reference materials, and curated third-party resource lists to New York City tenants who are facing eviction proceedings. Our products and services include but are not limited to: - The Stop Eviction Bundle — a digital product package containing educational guides, resource lists, and instructional materials - Pre-court strategy guides and educational materials - Curated lists of publicly available NYC emergency rental assistance programs - Court preparation educational guides and informational checklists - Email communications, newsletters, and supplemental resources - Any future digital products, updates, or services offered under the Dual Digital Network LLC brand All content is delivered digitally. There is no physical product, in-person service, legal representation, or professional consultation included in any purchase. 3. Educational Purpose and Not Legal Advice 3.1 No Legal Advice DUAL DIGITAL NETWORK LLC DOES NOT PROVIDE LEGAL ADVICE OF ANY KIND. All content, materials, guides, checklists, resource lists, and information provided through our Service — including within the Stop Eviction Bundle — are intended solely for general educational and informational purposes. Nothing contained in our Service should be construed as: - Legal advice specific to your situation - A legal opinion regarding the outcome of your case - A guarantee or prediction of any legal result - Professional legal counsel of any kind 3.2 No Attorney-Client Relationship No attorney-client relationship is created between you and Dual Digital Network LLC, Keith Stewart, or any affiliate, contractor, or representative of our Company by virtue of your use of our Service, your purchase of any product, or any communication you have with us. 3.3 Based on Personal Experience and Research The content provided through our Service is based on personal experience, independent research, publicly available information, and knowledge gathered through direct engagement with the NYC housing court system. It is not created, reviewed, or approved by a licensed attorney. It reflects information that was accurate at the time of creation but may not reflect current laws, regulations, court procedures, or program availability. 3.4 Consult a Licensed Attorney We strongly encourage all users to consult with a licensed New York State attorney or a qualified legal aid organization for advice specific to their individual circumstances. Free and low-cost legal resources available to NYC tenants include but are not limited to: - NYC Housing Court Answers: housingcourtanswers.org - Legal Aid Society: legalaidnyc.org - NYC Human Resources Administration (HRA) - The Legal Hand program - NYC Bar Association Lawyer Referral Service 3.5 No Guarantee of Outcome WE MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE THAT USE OF OUR MATERIALS WILL RESULT IN ANY PARTICULAR LEGAL OUTCOME, INCLUDING BUT NOT LIMITED TO THE DELAY, DISMISSAL, OR RESOLUTION OF AN EVICTION CASE. Legal outcomes depend on facts, circumstances, judicial discretion, and many other factors entirely outside our knowledge or control. Individual results will vary. 4. Purchases and Payment 4.1 Pricing All prices for our products and services are listed on our website and are subject to change at any time without prior notice. The price displayed at the time you complete your purchase is the price you will be charged. 4.2 Payment Processing All payments are processed by third-party payment processors. By completing a purchase, you agree to the terms and conditions of the applicable payment processor. Dual Digital Network LLC does not store your full credit card or payment information on our servers. 4.3 Taxes You are responsible for any applicable taxes, duties, or fees associated with your purchase as required by the laws of your jurisdiction. 4.4 Authorization By completing a purchase, you represent that you are authorized to use the payment method provided and that the information you submit is accurate and complete. 5. Digital Product Delivery 5.1 Instant Access Upon successful payment, you will receive immediate digital access to your purchased product(s). Access is typically delivered via email, a download link, or a member portal. It is your responsibility to provide a valid and accurate email address at the time of purchase. 5.2 Access Period Unless otherwise stated, you receive a non-exclusive, non-transferable, limited license to access and use the purchased digital content for personal, non-commercial purposes for as long as the product remains available on our platform. 5.3 Technical Requirements You are responsible for ensuring that your device meets the technical requirements necessary to access and use our digital products. We are not responsible for your inability to access content due to incompatible devices, outdated software, or inadequate internet connectivity. 6. Refund Policy 6.1 Digital Product Policy Because our products are delivered digitally and provide immediate access upon purchase, all sales are final. We do offer refunds, exchanges, or credits once a digital product has been accessed or downloaded. 6.2 Exceptions We will consider refund requests on a case-by-case basis only in the following limited circumstances: - You were charged more than once for the same transaction due to a technical error - You did not receive access to your purchased product within 24 hours and you contacted us at kstewart168@gmail.com to resolve the issue without resolution 6.3 Chargebacks If you initiate a chargeback or payment dispute with your bank or payment processor without first contacting us to resolve the issue, we reserve the right to dispute the chargeback, provide evidence of product delivery and these Terms to the payment processor, and permanently revoke your access to all purchased products and the Service. 6.4 How to Request Support For any billing issues or concerns, contact us at kstewart168@gmail.com within 48 hours of your purchase. We are committed to resolving legitimate issues promptly and in good faith. 7. Intellectual Property 7.1 Ownership All content available through our Service — including but not limited to text, graphics, images, guides, checklists, resource lists, video content, audio content, design elements, logos, and the compilation and arrangement of all materials — is the exclusive intellectual property of Dual Digital Network LLC and is protected by applicable copyright, trademark, and intellectual property laws. 7.2 Limited License Upon purchase, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the purchased content for your own personal, non-commercial use only. 7.3 Prohibited Uses You may not, without our express written permission: - Copy, reproduce, duplicate, or distribute any portion of our content - Sell, resell, license, sublicense, or commercially exploit any portion of our content - Share login credentials or provide access to purchased products to any third party - Modify, adapt, translate, reverse engineer, or create derivative works based on our content - Use our content to create competing products or services - Publish, broadcast, post, or transmit our content on any platform without authorization - Remove or alter any copyright, trademark, or proprietary notices from our materials 7.4 Enforcement Unauthorized use of our intellectual property may result in immediate termination of your access, civil liability for damages, and legal action to the fullest extent permitted by law. 8. User Conduct and Prohibited Activities By using our Service, you agree that you will not: - Use the Service for any unlawful purpose or in violation of any applicable local, state, federal, or international law - Attempt to gain unauthorized access to any portion of our website, servers, or systems - Interfere with or disrupt the operation of our website or the servers or networks connected to it - Transmit any harmful, offensive, defamatory, or otherwise objectionable content through our Service - Impersonate any person or entity or misrepresent your affiliation with any person or entity - Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service - Use automated tools, bots, scrapers, or similar technologies to access or collect data from our Service without authorization - Attempt to probe, scan, or test the vulnerability of our systems We reserve the right to terminate your access to the Service immediately and without notice for any violation of these prohibited activities. 9. Third-Party Resources and Links 9.1 Third-Party Content Our Service includes references to and curated lists of third-party resources, including NYC government programs, nonprofit organizations, legal aid services, and rental assistance programs. These resources are provided for informational purposes only. 9.2 No Endorsement The inclusion of any third-party resource, link, program, or organization in our materials does not constitute our endorsement, recommendation, or guarantee of that resource. We do not control third-party websites or programs and are not responsible for their accuracy, availability, eligibility requirements, or outcomes. 9.3 Program Availability Rental assistance programs, government resources, and other third-party services referenced in our materials may change, close, run out of funding, or alter their eligibility requirements at any time without notice to us. We make no guarantee that any program listed in our materials will be available, accepting applications, or applicable to your situation at the time you attempt to use it. 9.4 External Links Our website may contain links to external websites. We are not responsible for the content, privacy practices, or accuracy of any external website. Clicking on external links is at your own risk. 10. Disclaimer of Warranties TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DUAL DIGITAL NETWORK LLC PROVIDES THE SERVICE AND ALL CONTENT "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. We expressly disclaim all warranties, including but not limited to: - Accuracy: We do not warrant that the information in our products is accurate, complete, current, or applicable to your specific situation - Fitness for Purpose: We do not warrant that our products will meet your needs or achieve any particular result in your legal case - Merchantability: We do not warrant that our Service is of merchantable quality - Non-Infringement: We do not warrant that our Service does not infringe the rights of any third party - Availability: We do not warrant that our website or Service will be uninterrupted, error-free, or free of viruses or other harmful components - Legal Outcomes: We make absolutely no warranty regarding the outcome of any legal proceeding, eviction case, rental assistance application, or court appearance Your use of the Service is entirely at your own risk. 11. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUAL DIGITAL NETWORK LLC, ITS OWNER KEITH STEWART, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY: - Direct, indirect, incidental, special, consequential, or punitive damages - Loss of housing, property, income, or savings - Loss of data or personal information - Costs of substitute goods or services - Any damages arising from your reliance on information provided through our Service - Any damages arising from an eviction judgment, court ruling, or legal proceeding - Any damages arising from the denial, expiration, or unavailability of rental assistance programs THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY — WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY — AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT YOU PAID TO DUAL DIGITAL NETWORK LLC IN THE 12 MONTHS PRECEDING THE CLAIM. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the fullest extent permitted by law. 12. Indemnification You agree to indemnify, defend, and hold harmless Dual Digital Network LLC, its owner Keith Stewart, and any officers, employees, contractors, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: - Your use of or access to the Service - Your violation of these Terms - Your violation of any applicable law or regulation - Your violation of any third-party rights - Any reliance you place on the content, materials, or information provided through our Service - Any action you take or fail to take in connection with your eviction case or legal proceedings 13. Modifications to the Service We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We may update, revise, or remove content from our products at any time. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service. 14. Modifications to These Terms We reserve the right to revise these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this document. For material changes, we will provide notice via our website or email. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. 15. Termination We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to violation of these Terms. Upon termination: - Your license to use our digital content is immediately revoked - You must cease all use of our materials - Provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and indemnification — shall survive 16. Governing Law and Dispute Resolution 16.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. 16.2 Informal Resolution Before initiating any formal legal proceeding, you agree to first contact us at kstewart168@gmail.com and attempt to resolve any dispute informally. We will make good faith efforts to resolve disputes within 30 days of receiving written notice. 16.3 Binding Arbitration If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA), conducted in New York, New York. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. 16.4 Class Action Waiver YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration. 16.5 Exceptions Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm, including for intellectual property violations. 17. Severability If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect. 18. Entire Agreement These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dual Digital Network LLC regarding your use of the Service and supersede all prior and contemporaneous agreements, understandings, representations, and communications, whether written or oral, relating to the subject matter hereof. 19. Waiver Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of a specific provision must be in writing and signed by an authorized representative of Dual Digital Network LLC to be effective. 20. Contact Information For any questions, concerns, or notices regarding these Terms of Service, please contact: Dual Digital Network LLC Attn: Keith Stewart Email: kstewart168@gmail.com Website: stopnyceviction.com We will make every effort to respond to inquiries within 3–5 business days. These Terms of Service were prepared for informational and operational purposes by Dual Digital Network LLC. This document does not constitute legal advice. Dual Digital Network LLC strongly recommends that these Terms be reviewed by a licensed attorney qualified in New York State law to ensure full compliance with all applicable regulations before being published or relied upon."